Shipping Policy

At Tial Muse Shop, we’re committed to delivering premium beachwear and resort wear to your doorstep with care and efficiency. Our policy reflects our dedication to quality and customer satisfaction, whether you’re in sunny California or enjoying coastal Europe.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs duties or taxes, which will be calculated at checkout.

Returns & Exchanges

We want you to love your Tial Muse pieces as much as we do. If you need to return or exchange an item, please follow these steps:

Return Policy Details

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, with original tags attached
• Refund Method: Original payment method
• Refund Timeframe: 5-10 business days after we receive your return

Step-by-Step Return Process

Step 1: Initiate Your Return

Email us at [email protected] with:

• Subject: Return Request – Order #[Your Order Number]
• Items to return (Designer Name & Product Name)
• Reason for return
• Preferred resolution (Refund or Exchange)
• Order and delivery dates

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

• Return authorization number
• Prepaid return label (US customers)
• International return instructions (if applicable)

Step 3: Package Your Items

Include:

• Items in original condition with tags
• Original packing slip or invoice
• Return form (if provided)

Note: Use a trackable shipping method as we cannot be responsible for lost return packages.

Step 4: Ship Your Return

US Customers: Use the provided prepaid return label and drop off at any FedEx or DHL location.

International Customers: Follow provided instructions. Return shipping costs are the customer’s responsibility. Mark package as “Returned Goods” to avoid customs fees.

Exchange Process

For size or color exchanges:

• Follow the same return process
• Clearly indicate your desired exchange item
• We’ll ship your new item once we receive the return

Note: Exchanges are subject to availability. If your item is out of stock, we’ll contact you with alternatives or issue a refund.

Refund Information

Once your return is received and inspected:

• Refunds process to your original payment method
• Allow 5-10 business days for the refund to appear
• Original shipping fees are non-refundable
• International customs/duties fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Include photos of the issue
• We’ll arrange for a replacement or refund

Need Assistance?

Our customer service team is happy to help with any shipping or return questions. Contact us at:

• Email: [email protected]
• Phone: +1 (555) 123-4567 (9am-5pm EST, Monday-Friday)
• Address: 57 Patton Lane, Raleigh, US 27610

Thank you for choosing Tial Muse Shop – where coastal elegance meets effortless style.