At Tial Muse Shop, we want you to be completely satisfied with your premium beachwear and resort wear purchases. If for any reason you’re not happy with your item, we’re here to help with our straightforward returns and exchanges process.

Key Information:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Non-Returnable: Gift cards and final sale items (clearly marked)
  • Refund Method: Original payment method
  • Refund Timeframe: 5-10 business days after we receive your return

Our Return Process

Step 1: Initiate Your Return

To begin your return or exchange, please email us at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Tial Muse Shop Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Designer Name & Product Name] – Reason for return: [Fit, Color, Style, etc.] – Preferred resolution: [Refund or Exchange for Size/Color] – Order Date: [MM/DD/YYYY] – Delivery Date: [MM/DD/YYYY] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Authorization

Our customer service team will respond within 1-2 business days with:

  • Return authorization number
  • Prepaid return label (for US customers)
  • International return instructions (if applicable)

Step 3: Package Your Items

Please include:

  • Items in original condition with tags attached
  • Original packing slip or invoice
  • Return form (if provided)

Note: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Step 4: Ship Your Return

For US customers:

  • Use the provided prepaid return label
  • Drop off at any FedEx or DHL location

For international customers:

  • We’ll provide specific return instructions
  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs fees

Exchange Process

For exchanges (size or color):

  1. Follow the same return process above
  2. Clearly indicate your desired exchange item in your email
  3. We’ll ship your new item once we receive the return

Note: Exchanges are subject to availability. If your requested item is out of stock, we’ll contact you with alternatives or issue a refund.

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account
  • Original shipping fees are non-refundable
  • International customers: customs/duties fees are non-refundable

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Items marked as “Final Sale”
  • Swimwear with removed hygiene liners
  • Used or damaged items

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange for a replacement or refund

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or call +1 (555) 123-4567 during business hours (9am-5pm EST, Monday-Friday).

Thank you for shopping with Tial Muse Shop – where coastal elegance meets effortless style.