Welcome to our FAQ page, where we answer your most common questions about our premium swimwear and resort wear. At Tial Muse Shop, we’re committed to making your coastal style journey as seamless as our designs.
About Our Products
What brands do you carry?
We curate a selection of premium swimwear and resort wear brands including Beach Bunny, Anne Cole, Gottex, Frankies Bikinis, Helen Jon, and many more. Our full collection can be found in our Designers menu.
What types of products do you offer?
We specialize in high-quality swimwear (bikinis and one-pieces), beach cover-ups, resort dresses, footwear, and accessories—everything you need for your coastal lifestyle.
How do I choose the right size?
Each product page includes detailed size charts. For swimwear, we recommend checking measurements carefully as sizing can vary between designers. When in doubt between sizes, we suggest sizing up for comfort.
Ordering & Account
How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders, save favorites, and checkout faster.
Can I modify or cancel my order after placing it?
We process orders quickly to get your beachwear to you fast! If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Shipping & Delivery
Where do you ship?
We ship worldwide, with some exceptions in Asia and remote regions. During checkout, you’ll see if we can deliver to your location.
What are my shipping options?
Express Coastal Delivery: $12.95 via DHL/FedEx (1-2 day processing, 10-15 business day delivery)
Island-Time Shipping: Free on orders over $50 via EMS (1-2 day processing, 15-25 business day delivery)
Pro Tip: Combine items from designers like Beach Bunny or Anne Cole to reach the $50 free shipping threshold!
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track directly through your account or contact us at [email protected] for assistance.
Why does delivery take so long?
We’re committed to quality—each piece is personally verified before shipping. International shipments may require customs clearance. For fastest delivery, choose our Express Coastal option.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date you receive your items. Items must be unworn, with tags attached, and in original packaging.
How do I initiate a return?
Email [email protected] with your order number and items you wish to return. We’ll provide return instructions. Please note return shipping costs are the customer’s responsibility unless the item is faulty.
Can I exchange an item?
Yes! Contact us within 15 days of receipt. Exchanges are subject to availability. For fastest service, we recommend returning the original item and placing a new order for the desired size/color.
What if my item arrives damaged or incorrect?
We’re so sorry if this happens! Please email us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated costs.
Additional Questions
Do you offer gift cards?
Yes! Our digital gift cards are perfect for beach-loving friends. They’re available in our Gift Cards section and never expire.
Can I shop in person?
Currently we’re online-only, but our Raleigh-based team carefully selects every piece with the same attention you’d find in a boutique beach shop.
How can I contact customer service?
We’d love to hear from you! Email us at [email protected]. Our team typically responds within 24 hours on business days.
At Tial Muse Shop, we’re passionate about bringing coastal elegance to your doorstep. If you don’t see your question answered here, please don’t hesitate to reach out—we’re always happy to help with your summer style journey!